When you ask someone to download the app, some people may hesitate to sync their contacts because they are concerned about privacy or spam. That is common. It does not mean they do not want to help. They just want to know their contacts stay private and under their control. Your dealership referral app doesContinue reading “How to respond when person says, “I don’t want to sync my contacts”.”
When you ask for a referral, some people might say they’ll do it later. They often need time to think about what to say. Plus, typing an introduction message on their phone with one finger feels like a lot of work. Like writing a Google review, they put it off until later. Your dealership referralContinue reading “Automotive – Referral sales script: How to respond when person says, “Sure, I’ll do it when I get home.””
When you ask for a referral, some people may say they do not know anyone shopping for a car right now. That is a common response because people often think a referral only counts if someone is ready to buy today. In reality, the goal is to get your name and contact information into moreContinue reading “Automotive – Referral sales script: How to respond when person says, “I don’t know if anyone is shopping for a car right now.””
When you ask for a referral, some people will say they cannot think of anyone in the moment. That is common, and it does not mean they do not want to help. Often, they just need an easy way to jog their memory. Your dealership referral app helps with that. Here is what to sayContinue reading “Automotive – Referral sales script: How to respond when person says, “I can’t think of anyone off the top of my head.””
When you ask a person for a referral, they may give you names of people to contact rather than make a warm introduction. That is normal. It is NOT a rejection. Here is what to say next. Sales script YOU Asked for an introduction CUSTOMER “Sure, let me give you a couple of names. YouContinue reading “Automotive – Referral sales script: How to respond when person says, “Call them and tell them I sent you”.”
When you ask customers for a referral, remind them they came from a referral, too. The research found that this raised the chance of a successful introduction by 21%. This makes it feel normal and natural to refer others. It increases comfort levels. Sales script YOU “[Customer name], do you have 5 more minutes thatContinue reading “Automotive – Referral sales script: Customers who came from a referral”
When a customer gives you a compliment, they are in a PEAK SATISFACTION STATE (PSS). This is one of the best times to ask for a referral. Nobody will say “No” after they compliment you. Sales script CUSTOMER Example:“You were great. I appreciate you coming in early to accommodate my schedule.” YOU “I really appreciateContinue reading “Automotive – Referral sales script: Customer gave you a compliment”
When a customer says, “Thank you,” they are in a PEAK SATISFACTION STATE (PSS). This is one of the best times to ask for a referral. Nobody will say “No” after they told you, “thank you”. Referral sales script CUSTOMER Examples: “Thank you for helping me get approved for a car loan.” “Thank you forContinue reading “Automotive – Referral sales script: Customer said “Thank you””
When asking for referrals, don’t say, “Download this app later.” Help the customer download the app, sync phone contacts, and send at least 1 warm introduction during the conversation. North star: Target is 2-3 warm introductions per person during the same conversation whenever possible. This is critical. The first introduction removes fear. The second andContinue reading “Automotive – Referral sales script: Get 3 referrals before the customer leaves your dealership”
