When you ask a person for a referral, they may give you names of people to contact rather than make a warm introduction. That is normal. It is NOT a rejection. Here is what to say next. Sales script YOU Asked for an introduction CUSTOMER “Sure, let me give you a couple of names. YouContinue reading “Referral script: How to respond when a person says, “Call them and tell them I sent you”.”
When you ask customers for a referral, remind them they came from a referral, too. The research found that this raised the chance of a successful introduction by 21%. This makes it feel normal and natural to refer others. It increases comfort levels. Sales script YOU “[Customer name], do you have 5 more minutes thatContinue reading “Referral script: How to Ask Referred Customers for Referrals”
When a customer gives you a compliment, they are in a PEAK SATISFACTION STATE (PSS). This is one of the best times to ask for a referral. Nobody will say “No” after they compliment you. Sales script CUSTOMER Example:“You were great. I appreciate you coming in early to accommodate my schedule.” YOU “I really appreciateContinue reading “Automotive – Referral sales script: Customer gave you a compliment”
When a customer says, “Thank you,” they are in a PEAK SATISFACTION STATE (PSS). This is one of the best times to ask for a referral. Nobody will say “No” after they told you, “thank you”. Referral sales script CUSTOMER Examples: “Thank you for helping me get approved for a car loan.” “Thank you forContinue reading “Automotive – Referral sales script: Customer said “Thank you””
Sean V. Bradley (00:00:00.02) She got your keys with swearing by you and your program. You know, L.A., too? Lyamen Savy (00:00:06.03) Do I know who? Sean V. Bradley (00:00:07.08) L.A. Williams. Oh, she don’t even know you, L.A. Yeah. Lyamen Savy (00:00:11.08) So, Sean, I love that idea. I will add that as aContinue reading “How to get more referrals at your dealership — With Sean V. Bradley and Lyamen Savy”
When asking for referrals, don’t say, “Download this app later.” Help the customer download the app, sync phone contacts, and send at least 1 warm introduction during the conversation. North star: Target is 2-3 warm introductions per person during the same conversation whenever possible. This is critical. The first introduction removes fear. The second andContinue reading “Referral Script: How to Get 3 Referrals Before Your Customer Leaves the Dealership”
Table of Content What referral leads are? Referral leads are potential customers. Someone they trust introduces them to a salesperson. That person could be a happy customer, an industry partner, a family member, or a friend.
