Automotive – Referral sales script: How to respond when person says, “Sure, I’ll do it when I get home.”
1 minutes to read
Updated March 26, 2026
When you ask for a referral, some people might say they'll do it later. They often need time to think about what to say.
Plus, typing an introduction message on their phone with one finger feels like a lot of work.
Like writing a Google review, they put it off until later.
Your dealership referral app takes care of that. Here is what to say next.
Sales script
| CUSTOMER (Thinking vs. saying) | I need to think about what to say. I’ll send it later. “Sure, I’ll do it when I get home.” |
| YOU | “The app has an introduction message written for you. You can make changes or just hit send. It takes just 1 click. Flip the refer-a-friend sign over. Show them the introduction message saved in the app. “Do you feel comfortable sending this text to 3 people you talk to on a daily basis?” |
| CUSTOMER | “Yes" |
| YOU | “Great. Do me a favor, scan this QR code. Let’s download it real quick.” [Transition to "STEP 2: Help them download your dealership referral app".] |
7 more common referral objections
- "Call them and tell them I sent you" (See what to say)
- “I can’t think of anyone off the top of my head.” (See what to say)
- “I don’t know if anyone is shopping for a car right now." (See what to say)
- “Sure, I’ll do it when I get home.” (See what to say)
- "I don’t want to annoy my friends." (See what to say)
- "What if my friend has a bad experience?" (See what to say)
- “I don’t want to sync my contacts. I don’t want people getting spammed.” (See what to say)
- “I don’t really like giving referrals. I’d rather wait until someone asks me for a recommendation or advice.” (See what to say)
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